Yellow Bundt Cake

Refund Policy

Thank you for shopping with AJoyCakes. We appreciate your trust in our products and services. Please review our refund policy carefully before making a purchase.

1. Refund Eligibility:

• Refunds will only be considered for orders that have not yet entered the preparation stage. Once the items are prepared or in the process of being prepared, refunds cannot be issued.
• Cancellation requests must be submitted before the specified cutoff time, which is within 24 hours of submitting an order

2. Cancellation Procedure:

• To request a refund, please contact our customer support team via [tiffanyminger@ajoycakes.com] with your order number and reason for cancellation.
• Cancellation requests received after the cutoff time or once the preparation process has begun is only eligible for a partial refund.

3. Refund Processing:

• If your cancellation request is approved, refunds will be processed using the original payment method within [7-10] business days.
• In case of credit card payments, the refund may take additional time to reflect on your statement, depending on your financial institution.

4. Partial Refund:

• Refund requests made after the specified cutoff time or for orders already in the preparation stage be partially refunded for cost of materials used.
• Partial Refunds will be provided for dissatisfaction with taste preferences or if the product has been consumed or partially consumed.

5. Order Modifications:

• We understand that plans may change. If you need to modify your order, please contact us as soon as possible at tiffanyminger@ajoycakes.com.  We will do our best to accommodate your request, but modifications are subject to availability and the stage of preparation.

6. Quality Assurance:

• We strive to provide high-quality products, and if there are any issues with the items received, please contact us immediately. We may offer a replacement or store credit based on the nature of the concern.

7. Contact Information:

• For any inquiries or assistance regarding refunds, please contact our customer support team at [tiffanyminger@ajoycakes.com].

Note: AJoyCakes reserves the right to update or modify this refund policy at any time without prior notice. Customers are encouraged to review the policy periodically for changes.

Thank you for choosing AJoyCakes. We appreciate your understanding and cooperation.

Shipping: To ensure the freshest and most delicious experience, we ship our cakes using USPS Priority Mail, a reliable and swift delivery service. Your cake is guaranteed to arrive within 2 days of shipping.